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“Do we need to be on Instagram?”

It’s a snowy afternoon in mid-January and I’m sitting with our integrated planning team talking about the most frequently asked questions from clients. From understanding what to expect in audience engagement, platform usage and content demands, the team agreed social media warranted a deeper dive for our foodservice clients.

So last month, we partnered with Datassential for a proprietary research study with over 400 operators across all segments asking about a variety of topics including social media, advertising content and trade shows. For this month’s Thought for Food, we’re giving our readers an in-depth analysis into operators and social media usage, as well as considerations for your 2019 marketing plans.

WHAT’S HAPPENING

Our decision to invest in operator research began while reviewing Datassential’s 2017 Media Engagement study, which showed the most popular types of media used by foodservice operators to get information for their business. The data didn’t just confirm our team’s intuition on operator social media use, it showed adoption of these tools was deeper than conventional wisdom would indicate. That intel provided us a point of focus. 

Datassential’s 2017 Media Engagement study showed the most popular types of media used by foodservice operators to get information for their business.

Source:“Pulse Topical Report: Media Engagement Chapter.” Datassential. December 2017.

Knowing that many of our clients are weighing the investment in social media, we felt it was important to dig deeper and understand:

  • What percentage of operators are actually following foodservice and/or beverage suppliers?
  • Which platforms do they prefer/use most often?

In our follow-up Omnibus study with Datassential, we found that 52% of all foodservice operators follow foodservice and/or beverage suppliers on social media, with Facebook, Instagram and Twitter being the most used platforms.

WHAT WE THINK

Social media must become part of our operator engagement strategies moving forward.

As the foodservice decision-maker demographic shifts to include more Millennials–the most active generation on social media overall–manufacturers will need to be active on these platforms to reach this group. Many B2B industries are already involved in social selling–the use of social media by sales professionals to interact with and sell to prospects, by offering content and answering questions until they are ready to buy–and foodservice is not far behind.

WHATS NEXT

Not all platforms, segments or content types are created equal when it comes to social media. Because engagement requires a long-term resource investment, here are three questions to answer when developing a social strategy:

Who should we target?

Certain segments are more active than others on social media and gravitate towards different platforms. Commercial and C&U operators are most likely to be engaged, while Healthcare and K-12 decision makers are least likely to be active.

Illustration showing how various segments are more active than others on different social media platforms.

Source: “JT Mega Operator Omnibus.” JT Mega and Datassential. February 2018.

What is the most popular platform?

Facebook is the most popular–likely due to its longevity in the marketplace. But that doesn’t mean it should be your go-to platform when investing in a social strategy. Your content plan, marketing objectives, target audience and budget will largely dictate which social platform makes the most sense for your brand.

Facebook is the most popular social channel–likely due to its longevity in the marketplace.

Source: “JT Mega Operator Omnibus.” JT Mega and Datassential. February 2018.

What type of content is most valuable?

Food and consumer trends, new product updates and company news were frequently sought after by all operators, while white papers, contests and success stories scored low across all audiences.  

Food and consumer trends, new product updates and company news were frequently sought after by all operators on various social channels.

Source: “JT Mega Operator Omnibus.” JT Mega and Datassential. February 2018.

Final Thoughts

Investing in a social strategy is a long-term commitment. It requires consistency to build brand awareness and brand loyalty over time. Social can be a very powerful tool for your brand, but it needs resource prioritization.

Look for more social media insights in our upcoming “Marketing to the Modern Foodservice Operator: Social Media ” e-book scheduled for release later this month.

 

What’s Next for Natural?

La Croix sparkling water in the official JT Mega mini fridge

Like many other office kitchens, the official JT Mega mini fridge is slowly being taken over by La Croix sparkling water. Once a refuge for artificially-sweetened soft drinks, the shelves now burst under the weight of “pamplemousse”, “mure pepino”, and “cerise limon.” And like most new beverage items on the market, each can proudly proclaims “100% natural flavors.”

Replacing artificial ingredients with natural ones has shown positive sales results across all food and beverage categories.  So imagine our surprise seeing a report by food and beverage flavor developer, FONA International, proclaiming “The jig is up for manufacturers hoping to win [consumer] confidence with a natural claim.”

While we adamantly reject the notion that “natural” is losing meaning with consumers, it does raise an interesting perspective about how we maximize the effectiveness of “natural” claims moving forward.

WHY IT’S HAPPENING

First, we have to understand why consumers were drawn to “natural” in the first place. In its recent report, The Hidden Drivers Behind Natural & Organic, Technomic states one of the key reasons consumers gravitated towards “natural” was because it provided an efficient mental shortcut:

Today's consumers demand transparency around each step their food takes on the way to their plate...across the spectrum of health, taste, sustainability, social responsibility and more. So how can you give consumers that much information without overwhelming them? By using umbrella terms. Terms such as 'natural' and 'organic' convey many things to consumers by perceptually encompassing a wide variety of other health claims and benefits.

In short, “all natural” became an easy way to convey both higher quality and health attributes.

But without a consistent definition of umbrella terms between the FDA and the USDA, brands began using the same words to describe various farming techniques, animal husbandry practices and ingredient parameters. Which unfortunately led to mass confusion: 82% of consumers said they confuse natural and organic at least some of the time1.

So one can see why FONA International would argue companies should be using more single-attribute claims like “no preservatives,” rather than umbrella terms like “natural”, when marketing to consumers to minimize confusion.

Which begs the question, “which one is right?”

WHAT WE THINK

You need both. Umbrella terms and single-attribute claims serve different purposes for different consumers.

We know umbrella terms provide a very necessary mental shortcut for consumers looking to delineate between conventional and non-conventional food and beverage options. And for many people, seeing a “natural” claim is all they want (or need) to make a purchase decision. For consumers demanding a deeper level of detail, single-attribute claims function as proof-points for the umbrella claim and demonstrate a higher degree of transparency.

WHAT’S NEXT

You can effectively use both umbrella terms and single-attribute claims in marketing communication by building a messaging hierarchy:

Start with the umbrella term 

Umbrella terms (natural, organic*, clean, simple) should be featured most prominently on the package/marketing communication. Its primary purpose is to help a customer more easily distinguish this as a non-conventional product.

Field Trip beef jerky packaging featuring prominent umbrella terms, 'all natural' and 'gluten free'.

 

Follow up with additional single-attribute claims 

Next, highlight single-attribute claims that are particularly important to your category and/or target audience.

Field Trip beef jerky packaging featuring supporting single-attribute claims

Finish with umbrella term clarification

Lastly, provide additional clarity as to what production and/or ingredient practices back up the product’s classification as the umbrella term.

Field Trip beef jerky packaging featuring the clarification of the displayed umbrella terms.

*Note: while the FDA and USDA have strict guidelines on how organic is labeled, many consumers are either unaware or confused as to what it means. As such, we classify it as an “umbrella” term in this post. 

1 “Natural: 2018 Trends and Insights.” FONA International. 2018.

 

The Reality of Virtual Trade Shows

March marks the beginning of a much anticipated–and somewhat derided–season in the food sales industry: trade shows. This month, we’re busy finalizing booth graphics, email blasts, customer events and lead capture plans for many of our clients. Despite the nuances of each channel, there is one universal objective: maximize valuable face-time with current and potential customers.   

Which is why a February 2 headline in the IFDA daily e-newsletter caught my attention: “Jake’s Finer Foods Has Partnered with vFairs to Deliver an Interactive, Virtual Food Show.”

Many of you will remember virtual trade shows as a tech trend that began back in the 90’s that never gained real traction. But recent advancements in tech, mobile and other devices made me wonder if virtual shows were worthy of a second look. I called in our digital mavens, Sandri Dekker and John Schneider, for their expert opinions.

WHY IT’S HAPPENING

Through conversations with media partners and many of you, we know that the travel and resources required to attend trade shows are increasing. For some customers, it has meant additional scrutiny about the ROI of attending. Which makes a virtual/digital trade show, in theory, attractive to many in the industry.

We contacted the team at VFairs to give us a behind-the-scenes look at Jake’s Finer Foods showcase and understand what’s happening in the virtual trade show space:

Much like an in-real-life (IRL) event, the show floor allows attendees to navigate a series of manufacturer booths.

Much like an in-real-life (IRL) event, the show floor allows attendees to navigate a series of manufacturer booths.

Courtesy of VFairs https://www.vfairs.com/

Once inside the booth, customers can click on various tabs to learn more about products, download marketing materials, or even live-chat with a sales representative.

Once inside the booth, customers can click on various tabs to learn more about products, download marketing materials, or even live-chat with a sales representative.

Courtesy of VFairs https://www.vfairs.com/

WHAT WE THINK

The current virtual trade show platforms fail to create an authentic supplier-customer interaction. Tech vendors are focusing too much on replicating a trade show floor, rather than optimizing the content with current technologies.

Trade shows are intended to bring our brands, products and company to life with customers in exciting ways. While the technology potential for virtual trade shows is enormous–video, live chat, interactive digital engagement and virtual reality–we’re still waiting to see a company successfully execute a virtual solution.

WHAT’S NEXT

As an agency, we understand that virtualized sales events will become more prominent across the food-business landscape as resources are tightened and time becomes an even more valuable commodity. We also know that these events–regardless of technology savviness–are important to attend. Here are our top 3 ways to maximize your participation in an upcoming virtual event:

Be Strategic with Graphics

In a virtual environment, graphic space is small and limited. Opt for close-in product photography, your company logo, and short but informative copy. 

In a virtual environment, graphic space is small and limited. Opt for close-in product photography, your company logo, and short but informative copy.

Talk Like a Human

We naturally type/write more formally than we talk. In a live-chat environment with customers, keep it conversational and don’t be afraid to inject some personality.

In a live-chat environment with customers, keep it conversational and don’t be afraid to inject some personality.

Bring Content to Life

Your content strategy will be largely dictated by the technology offered within trade show hosting platform. Talk with the vendor to see if options like video are available to bring the content to life. 

Just some Thought for Food

 

The Dawn of Flexitarians

Last month, casual dining chain TGI Fridays announced it was adding a buzz-worthy option to its 465 nationwide locations: The Impossible Burger. Made from all natural ingredients like wheat, coconut oil and potatoes, this plant-based burger is unique in that it bleeds, smells and sizzles like a regular beef patty thanks to a naturally-occurring iron compound called heme.

The Impossible Burger is made from all natural ingredients like wheat, coconut oil and potatoes, but it has very unique characteristics.

With less than 2% of the U.S. population identifying as vegan, many industry skeptics wonder why TGI Fridays believes a plant-based burger will thrive on a traditionally carnivorous menu.

The answer: Flexitarians.

WHY IT’S HAPPENING

A 2017 consumer survey by the Nielsen Group found that 40% of U.S. consumers were incorporating more plant-based foods into their diets. Not fully vegetarian or vegan, but consciously limiting their consumption of meat and meat byproducts, these new eaters are called flexible vegetarians, or simply, Flexitarians.

In a separate 2017 survey by Mattson, nearly 30% of U.S. adults said they followed one of two Flexitarian eating styles: Somewhat Vegetarian and Mostly Vegetarian.

Source: “What You Need to Know About the Meteoric Rise in Flexitarian Eating.” Mattson. August 2017.

What’s driving the shift towards plant-based cuisine? Based on Mattson’s research, consumers are drawn to plant-centric cuisine for health & wellness benefits and environmental concerns.

The top reasons why consumers are shifting towards plant-centric cuisine center around health & wellness and environmental concerns.

Source: “What You Need to Know About the Meteoric Rise in Flexitarian Eating.” Mattson. August 2017.

WHAT WE THINK

Investing in plant-based innovations is important, but widespread consumer adoption is still a ways off.

There is a significant movement with consumers experimenting and adopting more plant-centric diets. But 85% of the U.S. population is still eating meat and meat byproducts. Food and beverage companies should continue to look for relevant plant-based innovation opportunities, but set realistic volume and sales goals based on current consumer adoption trends.

WHAT’S NEXT

It’s important to keep the following in mind when vetting potential plant-based innovations:

# 1: Consider at-home vs. away-from-home consumption

According to Mattson’s research, 67% of consumers are most likely to try plant-based cuisine in a home environment. Meaning trial is more likely to happen in the grocery aisle than at a restaurant.

  • 54% say they are most likely to try plant-based dishes at home
  • 13% say they are most likely to try plant-based dishes at a friend or family’s home
  • 33% say they are most likely to try plant based dishes away-from-home

# 2: Identify the need you intend to fulfill

For any plant-based product, the consumer needs must go beyond “I want a plant-based dish.” Is it intended to satisfy a craving for vegetable fare OR a craving for a traditional meat-based item made from plants? Is it meant to provide satiety and protein fulfillment OR the feeling of wellness associated with lighter, fresh ingredients? These answers will help craft your product narrative, and also help identify your target customer.

# 3: Know who your target customer is 

Not all plant-based innovations will appeal to plant-seeking consumers in the same way. Here we see a consumer test of two plant-based burger concepts with two different “likely customer” outcomes:

Black Bean Burger 

  • Satisfies a craving for a plant-forward burger experience
  • Most likely customers are Somewhat Vegetarians, Mostly Vegetarians, Vegetarians and Vegans

The Impossible Burger

  • Satisfies a craving for a beef-burger experience but made with plant-based ingredients
  • Most likely customers are Mostly Vegetarians, Vegetarians and Vegans

Source: “What You Need to Know About the Meteoric Rise in Flexitarian Eating.” Mattson. August 2017.

While True Omnivores may experiment with plant-based cuisine because of curiosity or a periodic craving, they shouldn’t be counted on to drive sales of plant-based innovations either at home or on the menu.

What does this all mean for TGI Fridays? Because their core menu is centered around traditional meat and meat byproducts, it could be a challenge to get vegetarian-leaning consumers in the door for just one item. After the initial excitement wears off, time will tell if their traditional (True Omnivore) customer-base can sustain the item long term.

Big Game. Bigger Opportunity.

This Sunday, as we watch the country descend on our snowy metropolis for Super Bowl LII, nearly 50 million Americans are expected to partake in a sacred tradition: purchasing takeout/delivery fare.

1.35 billion chicken wings will be spiced, sauced and devoured1. Domino’s and Pizza Hut will bake off 33 million slices of pizza2. And party guests will shell out $58 million on grocery deli sandwiches and another $10 million on grocery deli dips to go along with their potato chips3.

Why settle for a snack stadium when you can build your own Viking-inspired snack ship?

Why settle for a snack stadium when you can build your own Viking-inspired snack ship with this video-tutorial, courtesy of  Minneapolis/St. Paul Magazine.

But with Sunday’s big event comes an often-missed marketing opportunity: takeout/delivery packaging.

WHY IT’S HAPPENING

The consumer demand for more delivery and takeout options is a fairly recent phenomenon, with Uber Eats making its first delivery in 2014. Unfortunately, the packaging world has found itself scrambling to develop travel-friendly containers that not only maintain temperature, but also control humidity.

David Chang, world-famous chef of Momofuku and founder of Ando–a delivery-only restaurant in New York City–spent two years trying to solve this mystery and redefine restaurant delivery. He developed a travel-friendly menu and experimented with different packaging methods for improved transport. Yet Chang and his team consistently struggled to ensure hot, fresh food arrived to its customers. Industry analysts believe it was a contributing factor in Chang’s decision to let Uber Eats acquire Ando last month.

Because the functionality of takeout and delivery packaging has yet to be solved, marketing and branding opportunities have largely taken a back seat.

WHAT WE THINK

As packaging becomes more important in the food delivery/takeout space, it’s likely consumers will pay closer attention to its features and benefits as well.

Just as packaging innovations are made to improve food quality and portability, branding and storytelling opportunities must also be addressed. While consumers largely overlook the containers, boxes and bags today, companies will begin to differentiate their brand with packaging through functionality, storytelling and play. 

WHAT’S NEXT

Here are three examples of how we see companies utilizing delivery/takeout packaging with customers in the near future:

Functionality

Responsive packaging systems react with stimuli in the food or environment to enable real-time food quality and food safety. While this coffee lid turns red to alert a consumer that their beverage is too hot to drink, this concept could be used for quality assurance purposes. Packaging could use the color-changing technology to indicate whether food is still hot and fresh upon delivery.

Responsive packaging systems react to stimuli in the food or environment to enable real-time food quality and food safety.

Storytelling

Innovative companies will reimagine boxes and carrying containers as a canvas for branded storytelling. A 2017 campaign for Pizza Hut Malaysia by Ogilvy Malaysia demonstrates the power of narratives on the pizza box itself to showcase popular reasons why customers order a pizza for delivery. In this case, the all-too-familiar dinner fail.

A 2017 campaign for Pizza Hut Malaysia by Ogilvy Malaysia highlights storytelling on the pizza box.

Interactivity & Play

Other brands will use packaging as a way to interact and engage with customers. In celebration of the McFlurry’s 22nd Birthday, McDonald’s Canada collaborated with the University of Waterloo to create a limited-edition drink-tray boombox that works with any standard smartphone. In addition to being portable, the tray-based sound system is 100% recyclable.

McDonald's Canada collaborated with the University of Waterloo to create a limited-edition drink tray boombox that worked with customers' smartphones.

Just some Thought for Food

1 “Wing-Onomics.” National Chicken Council. 29 January 2018.
2 “The Staggering Amounts of Food Eaten on Super Bowl Sunday.” ABC News Online. 2 February 2017.
3 “From Live TV to the Grocery Aisles, Americans are Prepping for Super Bowl 51.” The Nielsen Company. 30 January 2017.

New Year. New Options.

This week, millions of Americans renewed their gym memberships and promised 2018 will be the year they start eating healthier. Yet a committed subset of this group took their resolutions to the next level by enlisting the scientists at Habit to create personalized wellness and nutrition plans. 

A high-profile disruptor in the food-tech sector with the backing of Campbell’s Soup Co., Habit uses biological samples to identify genetic variants and biomarkers within a customer’s DNA to create a personalized nutrition profile and, in some areas, even deliver personalized meals based on their biological profile.

Example of a Habit personalized nutrition profile

The process isn’t for the faint of heart, as author and contributing writer at the Washington Post, Sophie Egan, found out the hard way. The $299 (plus shipping and handling) investment requires a DNA cheek swab, core measurements and the ingestion of a proprietary Habit Challenge™ Shake. But perhaps Egan’s most astute observation came toward the conclusion of her essay when she wrote:

“On the face of it, personalized nutrition makes sense. Many people feel that the existing national dietary guidance of one-size-fits-all has failed them.”

Unlike other diet/nutrition companies that promote the ability of users to customize their programs, Habit is unique in its promotion of nutrition personalization. And the latter is quickly becoming the new consumer expectation.

WHY IT’S HAPPENING

Personalization is the direct result of the consumer shift from Affluence to Influence. As Generation Z witnesses the true death of a majority at a conceptual level, mass fragmentation will make the idea of ‘majority’ irrelevant for both brands and marketers. As A.T. Kearney explains:

“Affluence Model consumers bought the fiction that ‘one size fits all.’ Alternatively, Influence Model shoppers believe ‘one size fits nobody–except possibly by accident.’ Societal fragmentation will be celebrated as personalization in the Influence Model.”

WHAT WE THINK

The desired result of personalization vs. customization is identical: a better customer experience. But the paths to get there are dramatically different.

  • Customization: Brands provide a single set of choices that consumers can adjust based on their preferences
  • Personalization: Brands curate choices already tailored to a consumer’s preferences based on previous behaviors/interactions

WHAT’S NEXT

To achieve true customer personalization, brands and marketers must leverage the power of customer data. Below are a few ways personalization will likely come to life in food and beverage marketing:

Loyalty Programs Get Personal

In a November 2017 consumer study, Restaurant Hospitality found that 59% of consumers said they would be more likely to participate in a loyalty program if rewards were customized to their prior purchases. For example, instead of offering a generic “Free Drink” reward, Starbucks could utilize consumer transaction data to instead offer this customer her most frequently ordered beverage: a grande salted caramel mocha with extra whip. 

Loyalty Program Email Evolution Sample

Consumer-Designed Food

Back in 2014, Barilla introduced the world to their 3D pasta printer, which could print unique shapes in under two minutes. Contests are held each year to come up with new designs and, as Saveur Magazine explains, the 3D software can sculpt forms that could never be made by hand or machine. As technology becomes more accessible, consumers could theoretically craft and print their designs for a truly personalized pasta experience at home.

Menu Recommendations

UFood Grill recently installed new ordering kiosks with facial recognition software at their Owings Mills, MD, location. Customers who opt-in for having their face scanned sync it with a credit card and the system begins tracking their orders. On the next visit, a quick scan by the kiosk can bring up past orders for quick ordering. Proponents of the technology say facial recognition, paired with data algorithms, will soon be able to serve up personalized food and beverage recommendations.

UFood Facial Recognition Kiosk

 

Is Automation the Answer?

“This has to be a render,” wrote Jesus Diaz, author and contributor at Co.Design, in his November 2017 article on grocery e-commerce. But what looks like a 3D depiction is actually 100% real robots zooming across a highly sophisticated product grid filling online grocery orders for real customers.

The British-based company, Ocado, is the world’s largest automated warehouse for grocery fulfillment. At its Andover warehouse, a swarm of 1,000 robots navigate a grid the size of a football field to fill orders and replace stock. The new system, which went live in mid-2017, can fulfill a 50-item order in under five minutes–well under the two hours it takes at a human-only operating facility.

Those of us in the industry know that grocery e-commerce will be an integral part of the food future, but is robot automation the answer?

WHY IT’S HAPPENING

Unemployment rates and minimum wage growth suggest automated fulfillment will become a necessity in the near future. As Chris Rupkey, chief economist at MUFG in New York, lamented to Reuters in August 2017, “Companies are running out of workers to hire to do the job or even train to do the work” that needs to be done1. The ratio of job openings to unemployment also hit a 16-year high in August, signaling the widening gap between job openings and available candidate skills mismatch.

Retailers are also increasingly paying more for even low-skilled positions, like those filling and delivering online grocery orders. In 2017, only 20 states match the federal minimum wage of $7.25 and nine of those introduced legislation in the last twelve months to increase their state wage2.

If both trends continue, retailers will soon be out of staff and out of dollars to continue their current service model.

WHAT WE THINK

Even the likely adoption of automated grocery ordering will still not replace the necessity of in-person shopping trips.

In their 2017 “Groceries 2.0” report, Field Agent found that 62% of U.S. consumers said they wanted alternatives to traditional, in-store grocery shopping. While consumers like the idea of forgoing the frequent trips to a grocery store, over 60% said they don’t shop online because they’d lose the ability to personally inspect sensitive items like produce.

Technology is incredibly efficient, but we’re a long way from algorithms successfully replicating the human nuances of grocery selection.

WHAT’S NEXT

Knowing that both online and in-person grocery will be part of our customer’s future, we as food marketers should adjust our e-commerce strategies based on where our brands/products reside in brick-and-mortar stores. As The Nielsen Company found in its 2017 research, traditional center-store items are migrating online, while perimeter and fresh goods remain in-store purchases3.

Graph showing which center store shopping categories are moving online

Center-Store Brands/Products

  • The Challenge:  Online shoppers are less brand-focused compared to when they shop in-store, meaning they’re more likely to switch to another national brand or store brand during e-commerce shopping trips.
  • The Opportunity: Consumers who frequently shop online are more willing to try new products in many shelf-stable categories than in-store shopping consumers. Online shoppers are also more likely to make online impulse purchases in center-store categories than their in-store counterparts. These insights should be leveraged, particularly with new-product launches.

Fresh Perimeter

  • The Challenge: With online shopping available, basket size at in-person visits continues to decline.
  • The Opportunity: Shoppers are craving more surprise and innovation at in-person retailer visits. Brands and retailers must work together to build basket rings by providing more excitement, and more day-to-day enjoyment of food than what’s being offered today. Case in point: Sainsbury’s “Try Something New Today” campaign transformed their business by persuading customers to add just one more item to their basket.

Just some Thought for Food

1 “U.S. Job Openings at Record High; Labor Market Tightening.” Reuters. 8 August 2017.
2 “2017 Minimum Wage By State.” Bankrate. 2017.
3 “What’s Next in E-Commerce?” The Nielsen Company. 2017.

Waste Not, Want Not

Though food waste has been a hot topic across the industry over the last several months, you’ll be hard-pressed to find a more passionate group on the issue than this year’s Esca Bona 2017 attendees. This past October, JT Mega joined nearly 200 food entrepreneurs, agriculturists, venture capitalists and local farmers in Austin, TX to listen and learn about the group’s passionate vision for a reimagined food system.

The National Resources Defense Council reports that Americans waste 40% of all food that is purchased. In fact, each person tosses a whopping 300 pounds of food in the trash annually; a trend that food and technology entrepreneurs at Esca Bona are seeking to solve. Like Dan Kurzrock and Jordan Schwartz, two San Francisco-based homebrewers who loved craft beer but hated the volume of wasted “spent” grain.

Historically, spent grain has created a symbiotic relationship between brewers and farmers, as the latter uses the byproduct for soil enrichment and animal feed. But the explosion of craft breweries in the area made that relationship less practical for rural farmers.

It wasn’t until Kurzrock and Schwartz began exploring spent grain’s potential as a food ingredient that ReGrained was born.

ReGrained was born when two San Francisco-based homebrewers began exploring spent grain’s potential as a food ingredient.

We couldn’t help but ask ourselves, how many other food and beverage manufacturers are throwing away potential consumer product innovations?

WHY IT’S HAPPENING

Food waste isn’t a new topic for the food industry, but it’s been largely framed as a consumer-behavior issue. But food and beverage manufacturers also play a significant role in this growing epidemic.

Historically, animal feed and land use have been the go-to solutions for waste products, accounting for nearly 85% of all manufacturer waste today1. But as the founders of ReGrained learned, transportation constraints is now the most cited barrier for large manufacturers in donating and recycling waste products.

This challenge provides Big Food with an opportunity to uncover–and even collaborate–with food entrepreneurs on new product innovations.

WHAT WE THINK

It’s time to start viewing food and beverage manufacturing byproducts as innovative ingredients, rather than waste.

This shift in perspective is not only good for business, but demonstrates a differentiated level of corporate responsibility to today’s increasingly conscious consumer.

WHAT’S NEXT

Need some inspiration on where to start? Check out these three companies for their innovative approach to food waste.

Coconut Jerky

As the demand for coconut water began to skyrocket with consumers, so did the volume of wasted coconut flesh discarded at production facilities. The creators of Coconut Jerky turned this byproduct–which is packed with vitamins, minerals, antioxidants and plenty of fiber–into the first vegan beef-jerky alternative, with satiating flavors like Chili Lime and Ginger Teriyaki.

The creators of Coconut Jerky turned this byproduct into the first vegan beef-jerky alternative.

Sir Kensington’s Fabanaise

With a rising demand for vegan products, Sir Kensington’s set out to come up with a mayonnaise alternative that didn’t rely on processed starches or pea/soy powders. After several failed ideas, the innovation team turned to aquafaba: the liquid byproduct from cooking chickpeas in water. Sir Kensington’s partnered with a New York-based hummus manufacturer who agreed to sell them their waste stream, and the country’s first food-safe supply chain of aquafaba was born.

With a rising demand for vegan products, Sir Kensington's set out to come up with a mayonnaise alternative that didn’t rely on processed starches or pea/soy powders.

Uglies

Millions of pounds of produce are passed over each year by farmers and food companies because of mild cosmetic flaws or irregular sizes that most manufacturing plants aren’t equipped to process. So Pennsylvania snack purveyor Dieffenbach’s Potato Chips created Uglies, kettle-cooked potato chips made from rejected potatoes.

Pennsylvania snack purveyor Dieffenbach's Potato Chips created Uglies, kettle-cooked potato chips made from rejected potatoes.

 

1Analysis of U.S. Food Waste Among Food Manufacturers, Retailers and Restaurants.” Food Waste Reduction Alliance: A Joint Project by the Food Marketing Institute, Grocery Manufacturers Association and the National Restaurant Association. 2017.

Marketing to the 2026 Consumer

If you want a glimpse of the 2026 consumer, look up Amanda Steele. She’s a typical California high-school senior; a self-professed coffee lover who listens to Drake and says economics is her favorite class.

But in 2010, Steele began posting makeup and beauty tutorials on YouTube from her bedroom as a way to connect with fellow teens. Today, her YouTube channel MakeupbyMandy24 has 3 million subscribers, and has garnered Steele her own branded makeup collection, a modeling contract and a steady stream of red carpet appearances.

And while Steele’s level of success may be an exception, her prioritization of influence over affluence is quickly becoming the new consumer-value norm: he or she who can enact the greatest behavioral change wins, regardless of their financial position. It’s what A.T. Kearney is calling “America’s Next Commercial Revolution.”

WHY IT’S HAPPENING

While A.T. Kearney highlights several reasons for the shift from affluence to influence, the widening gap of income inequality is perhaps most instrumental.

According to its November 2017 report, the Pew Research Center found that “the median wealth of upper-income families was seven times that of middle-income families; a ratio that has doubled since 1983. Upper-income families also had 75 times the wealth of lower-income families in 2016, compared with 28 times the wealth in 19831.”

Traditional consumer models have fostered the belief that self-worth exists in direct relationship to what consumers buy, or, “I am what I own.” But because of rising income inequality, the youngest consumers began looking for other forms of currency that didn’t require traditional financial capital. 2026 consumers are shifting their self-worth to their ability to “create change and build community by influencing my peers2.”

Prioritization of influence over affluence is quickly becoming the new consumer-value norm.

In other words, influence is everything.

WHAT WE THINK

We as food marketers must begin shifting our approach to brand development and brand building in preparation for the Influence Model for consumption.

  • Affluence Model: Consumers are inspired by brands and value brands for their personality and what they do
  • Influence Model: Brands are inspired by consumers and consumers value brands for who they allow them to be

WHAT’S NEXT

The emergence of the Influence Model for food marketing means rethinking how we tell brand stories and connect with consumers. Specifically, it will mean a shift away from providing inspiration to nurturing aspirations. Here are just two ways this shift will impact our business:

Brand Narratives

Inspiration: Brand stories or narratives built upon company values

Aspiration: Brand stories or narratives built upon consumer values

Dave's Killer Bread

Dave Dahl was a convicted felon who, upon serving a 15-year prison sentence, was given a second chance to rejoin his family’s bakery business.  Dave worked tirelessly to create his namesake bread and, for every loaf sold, now donates a portion of the profits to the Second Chance Project, an organization that gives the 1 in 4 Americans with criminal backgrounds a second chance at meaningful employment.

Recipe Inspiration

Inspiration: Give consumers products to recreate our ideas

Aspiration: Give consumers the knowledge to bring their ideas to life

Kitchn's DIY KombuchaTraditional/Affluence-Model consumers look to food and beverage brands for ideas on social media they can easily replicate at home. Influence-Model consumers already have good ideas, but lack the tools or skills to make them a reality. Take a cue from The Kitchn, which has an amazing arsenal of trendy how-to’s, like this article on making your own signature kombucha.

Just some Thought for Food

1 “How Wealth Inequality Has Changed in the U.S. Since the Great Recession, by Race, Ethnicity and Income.” Pew Research Center. 1 November 2017.
2 “America’s Next Commercial Revolution: Influence vs. Affluence.” A.T. Kearney, Inc. 2017.

Don’t Just Cook. Cook Different.

In his September 2017 Harvard Business Review article, author Eddie Yoon grabbed the food industry’s attention with the headline “The Grocery Industry Confronts a New Problem: Only 10% of Americans Love Cooking.” In the opening paragraph, he asserts:

“Although many people don’t realize it yet, grocery shopping and cooking are in a long-term decline. They are shifting from a mass category, based on a daily activity to a niche activity, that a few people do only some of the time.”

Yoon contends there are three categories of consumers when it comes to cooking based on his research:

Consumer cooking attitudes

In an already challenging environment for grocery retailers and CPG companies, this new research felt like another kick in the gut.

Good thing Yoon got it (mostly) wrong.

WHY IT’S HAPPENING

In many ways, scratch cooking has transitioned from necessity to luxury. With competing demands for time and resources, a seemingly endless host of options–takeout, delivery, meal kits and retail prepared foods–allow consumers to forgo cooking on a regular basis.

But all this evidence ignores a key consumer need: the emotional connection we have when preparing and sharing a meal with loved ones. Consumer insights firm Iconoculture asserts that cooking hits on key consumer values important to all generations–particularly millennials: creativity, sharing, discovery and tradition.

What we’re seeing is not a dramatic decline in the desire to cook; but rather, the misalignment in the value of cooking versus the act of cooking.

WHAT WE THINK

As food and beverage manufacturers, we must embrace and celebrate how modern consumers really cook.

Apple was successful in revolutionizing the mobile tech world because they focused first on the customer’s need to communicate better, not the phone itself. What Yoon’s research illuminates is a truly unique business opportunity for food manufacturers and retailers–if we’re willing to think differently.  We should focus on the basic human desire to prepare and share a meal, letting go of rigid definitions of what cooking is and isn’t. Retail products, prepared foods, meal kits and foodservice aren’t competing channels; but rather, cooking tools that can be wielded in any combination to help modern consumers put a meal on the table.

WHAT’S NEXT

Traditional cooking will never completely go away; there are celebrations and occasions where scratch-cooking is expected and sought after. But for the other 360 days of the year, we can help consumers leverage both retail and foodservice solutions to prepare an easy meal without sacrificing freshness, quality or that coveted emotional connection.

Encourage Fake-It-From-Scratch

Iconoculture’s recent consumer research shows that even the youngest consumers know cooking is an important life skill. Encourage customers with even basic kitchen abilities and limited time to be a fake-it-from-scratch cook. Demonstrate how one or two prepared items and a few simple ingredients can create a delicious weeknight meal, like this 10-Minute-Taco-Tuesday recipe:

Pork Tacos with Mango Salsa and Lime-Cilantro Crema

Promote Cooking-Less Celebrations

One of the key instances where consumers want to cook is when they’re entertaining family and friends. And sharing food with people we love is what it’s all about. But hosting a dinner party is a daunting task.  I’m a huge fan of Kitchn’s 5 Rules For Hosting a Crappy Dinner Party (And Seeing Your Friends More Often), especially Rule #2:

The 5 Rules of a Crappy Dinner Party:

Ready to plan your own? Here’s how to do it:

  • No housework is to be done prior to guest’s arrival
  • The menu must be simple and doesn’t involve a special grocery trip
  • You must wear whatever you happen to have on
  • No hostess gifts allowed
  • You must act like you’re surprised when your friends or family just happen to show up at your door (optional)

This is an ideal opportunity to demonstrate how to use foodservice–especially delivery–along with ingredients already in the kitchen to craft a crowd-pleasing menu. 

And rather than focusing on traditional gatherings like housewarming or birthday parties, brands should encourage consumers to celebrate unconventional milestones like adopting a pet, paying off student loans or seasoning a newly purchased grill.

Questions, comments or want to learn more? Let's connect! akile@jtmega.com

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