Segment: Retail
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The Customer Insight Behind Lidl’s Success
German grocery-discount chain, Lidl, recently announced the locations of its 20 six-aisle small-format stores opening this summer. But what struck me most was Lidl’s U.S. CEO’s comment on the new stores: Lidl’s new U.S. small-format store Less complexity. Meaning, fewer choices. At first this sounds counterintuitive to what we know about customers demanding choice and […]